Questions, answered
Everything clients usually ask before booking, in one place. Anything else, call or send the estimate form.
Are you licensed and insured?
Yes. S&K Cleaning Services is fully licensed and insured, and every cleaner is trained and background checked before entering a home.
Do I need to be home during the cleaning?
No. Most clients give us a door code or key. We lock up, arm the alarm if you ask, and send a message when the job is done.
Do you bring your own products and equipment?
Yes, everything is on us. If you prefer a specific product, or eco-friendly only, tell us and the team will use it.
How is the price calculated?
By the size and condition of the home and the type of service. You answer a few questions in the estimate form and get a written price, usually the same day.
Do you offer recurring discounts?
Yes. Weekly and biweekly plans have lower rates than one-time cleanings, because routine homes take less time.
Will I always get the same team?
That is the goal and the norm. The same team learns your home and your preferences, which is how the standard stays consistent.
Are you pet friendly?
Completely. Tell us about your pets in the estimate form so the team knows who greets them at the door.
What if something is not right?
Tell us within 24 hours and we return to fix it at no cost. The satisfaction guarantee is simple on purpose.
How do I pay?
Card, Zelle or check after the service is completed. Recurring clients can set up automatic payment.
What is your cancellation policy?
Life happens. We ask for 24 hours notice to reschedule or cancel so the team route can be adjusted.